Auto Zone Reviews

Went to Auto zone to get new wiper blades, store was empty, there were 2 employees up front by registers. I stood there for 5 minutes, not one person acknowledged that I was there, not even a "I'll be right with you". Finally one asked what I needed. I asked if they could help me find some wipers and what they would recommend. Well he pointed to where they were, said they only 2 types to pick from and when I looked online what was at store it showed 17 different ones that would fit my car and he said that's all he can do.

So I asked if there was someone to put them on for me, to make sure they were on correct, I had no clue how to do it. He said there was. So I picked out the blades, went to pay, 65 bucks, unbelievable! No warranty either. Paid and stepped aside waited and waited, finally asked again if there was anyone to help, same unfriendly guy said it will be a minute, and started to help another person who had issues that seemed like would take forever to resolve.

Finally another employee came up front and said he can put them on. Informed me that it was his first time putting them on. Drove home, parked car in garage. Next day at 5:30 am when I left the house for work, snow falling, freezing cold, I pulled out of driveway and turned wipers on, one of them went flying off, had to stop in street, in the dark, standing out in the cold while it was snowing trying to figure out how to put my own wipers on, so I can see on the way to work, since apparently the person at the Auto zone had no clue. Well I had no idea so went home found a ride to work late. Glad I was not on the highway otherwise there would of went my 65 bucks flying down the highway.

Anyways went back to Autozone on another day, told them that they were put on incorrect. The same Rude guy told me that there was no way they were put on wrong and accused me of it. Once again I asked that it be replaced, since it was damaged falling off due to the person not putting it on right. He argued and blamed it on me, told him my last set of wipers lasted over 5 years, he told me I was a liar and that they never last that long, so apparently theirs are junk. Finally he agreed to change it out. When I got home called the regional office, asked if I can submit a complaint, the lady ask what happened, said she would have another person call me to get the details gave me the name of Craig, well he never called, apparently its the whole operation that don't give a crap about their customers. Not happy, next time will be going to O'Rileys or Firestone, Midas, all of them seem much more helpful.

I had issues with my vehicle and was serviced by Phil K. He was very knowledgeable and gave great customer service. I highly recommend AutoZone @ 701 S. Cannon Dr, Mansfield, TX. Thank you to Mr Phil!

Easy in and out. Have had to go back amd get right part on occasion. Computer says this is right part. But.....it is not. Parts last and warranty's are always lived up to.

Excellent service and staff. Autozone found my dream car for me and arranged transfer of plate and paperwork etc so I didn't need to do anything. Will definintely be returning and have also recommended to friends and family who have also bought their cars there too.

Ordered online to deliver at home to get 20% discount. Parts next day by noon. Starting to work on car at 4. Order came open boxes and had tie rods. I ordered trans filter and 13 quarts fluid. Call customer service said will issue pickup label then send out parts. I need them today. Sorry can't do. Asked about store they do not have same system. I can order parts and pickup at the store. Said 20% off. Store can't do that and best he can do is 10% with managers permission.
So Autozone messed up order, gave me a smaller discount, and I have paid for 2 orders. Waiting for a email with a label. Hope it comes, not waiting weeks.
If you are planning on getting the correct parts shipped to you go elsewhere.
If you expect good customer service go elsewhere.

One of the parts I ordered online was wrong. Called twice, emailed once, opened a dispute with payment provider. After weeks of going back and forth they wanted me to pay for return shipping. The part was a muffler so shipping is not cheap. What ever you do avoid autozone.com. I have had to return parts to other online parts stores and never had an issue.

Had a battery that was dying. Went to AutoZone at 1072 Dam Neck Rd in Virginia Beach, VA. Matt came out in the rain, checked the battery and jumped it. Said it was good and didn't try to sell us. Jumped us again later. We bought more stuff because he was awesome! Thanks Matt!

My grandfather ordered a car part with overnight shipping on Wednesday. It was needed by Saturday so we could repair the car over the weekend and everyone could get to work and daycare. Thursday afternoon it had not arrived so I check the order for him and it says cancelled. So he calls them and they tell him if he goes online, re-orders, and then calls them right back they will ship it out with overnight shipping and it will be here Friday. So he makes another order and calls them - their rep and the site assured him it would be here Friday.
Friday, at 5pm, we get a notice that it's finally shipped but it won't be here until MONDAY. How is that overnight shipping? So we will have to find the part in store tomorrow. They told me initially they would cancel the order with fedex and refund him. I said let him call you back about it first because I need to make sure there is one in store we can get to tomorrow.
So we did that and he called back for his refund, and they would not give it to him! He called me asked if I could help him sell the part so he could get his money back! I had to call back and have someone handle it, so at that point we had talked to about six people in total - and then they hung up on me!
I finally got a 'refund confirmation' full of typos. We'll see if he actually gets his money back

Saturday night at 7:30 at night me and a friend went in to get some lights and some other objects for the vehicle we was accused of stealing and my friend walked out and got on their phone and then the employee comes up and cussed me out of the store he told me to empty my pockets and then some as I was in the process of doing it he told me no get out of the F*****Store so I went back two days later and talked to the main manager and she basically told me that I was a liar and she accused me for stealing if I was stealing wouldn't the scan machines go off neither one of them went off,
The store is located in Elkton Virginia 22827 the main manager and the assistant manager and the one employee accused me and my friend of student and claims that they saw us putting lights infuses in our pockets that's basically a lie if the owner could contact me back that would be most appreciated because of what happened on Saturday night was on call for it from the employees I can tell you the names I'm not too sure what the main managers name is but the assistant manager in the employee that cussed me out

Do never buy any parts from autozone!, their parts are expensive and when you buy parts, they said it is lifetime warranty, but once the parts wore out, they rejected to change you a new parts with excuse by excuse!

AutoZone 0875 that's at 10157 S Parker rd in Parker CO charged my husband twice for the same item, it took us 4 phone calls, 2 actual trips to the store and 10 days and we still haven't received our money back. Last time my husband stopped by they talked to him like he was a scammer because he suggested if they have a problem putting this money back to the credit card why don't just pay him cash.
No more AutoZone for me, you guys killed it for $12.99.

The worst customer service in San Diego. Poor thing about this franchise that doesn't inspect its employees. Simply, even though I am within all the requirements for returning some items I bought less than 2 weeks ago, with proof within my Rewards and the debit in my bank account, they refused to return the items or even give me in credit. Rude clerk!
I don't even recommend it to enemies. Even Walmart is much better. Worth the effort.
We have more better ones:
- O'Reilly Auto Parts
- Advance Auto Parts
- Pep Boys
- Walmart
21st century where companies are struggling with their nails to win new customers and retain the ones they already have, franchises do not know what clerks without training and knowledge are doing. The last one to leave, turn off the light in this store in Point Loma.